Warranty-Detail

TWS Tack Shop & Trent Ward Saddlery Warranty

Thank you for choosing TWS Tack Shop and Trent Ward Saddlery. We are committed to providing high-quality saddles and exceptional customer service. Please take a moment to review our warranty policy below.

1. Warranty Coverage

TWS Tack Shop, including its branch Trent Ward Saddlery, offers a warranty on saddles manufactured by us. Please note that this warranty applies only to the tree of the saddle, specifically the fiberglass tree inside. We do not provide a warranty on any other parts of the saddle, including but not limited to the leather, stitching, padding, hardware, or any wear and tear that may occur during regular use.

a. Regular Saddles: 10-Year Warranty

  • We offer a 10-year warranty on the fiberglass tree inside our regular saddles.

  • The warranty covers defects in materials or workmanship related to the fiberglass tree only.

  • Exclusions: This warranty does not cover damage caused by misuse, improper care, accidents, or natural wear and tear (including, but not limited to, cracks, bends, or distortion due to excessive stress).

b. Platinum Saddles: Lifetime Warranty

  • We offer a lifetime warranty on the fiberglass tree inside our platinum saddles.

  • The warranty covers defects in materials or workmanship related to the fiberglass tree only.

  • Exclusions: Like our regular saddles, the lifetime warranty does not cover any form of damage resulting from misuse, improper care, accidents, or wear and tear.

c. Trophy Saddles: 5-Year Warranty

  • We offer a 5-year warranty on the fiberglass tree inside our Trophy Saddles.

  • The warranty covers defects in materials or workmanship related to the fiberglass tree only.

  • Exclusions: This warranty does not cover damage caused by misuse, improper care, accidents, or natural wear and tear (including, but not limited to, cracks, bends, or distortion due to excessive stress).

2. What is Covered

  • Defects in the fiberglass tree of the saddle.

  • Manufacturing defects in the tree's structure that affect the saddle’s function.

3. What is Not Covered

  • Any form of damage caused by misuse, including but not limited to excessive pressure, improper fitting, or failure to follow recommended care instructions.

  • Wear and tear from regular use, such as fading, creasing, leather stretching, or general aging.

  • Any damage to parts of the saddle that are not the fiberglass tree, including the leather, padding, stitching, or hardware.

  • Damage caused by accidents, impacts, or environmental conditions (such as exposure to extreme heat, moisture, or improper storage).

4. Warranty Claims

If you believe your saddle is experiencing an issue covered by our warranty, please contact us immediately at [contact information]. You will need to provide:

  • Proof of purchase (invoice or receipt).

  • Clear photographs of the issue with the saddle.

  • A description of the defect or issue.

Once we receive your claim, we will assess the issue and provide guidance on whether the warranty covers the damage. If eligible, we will repair or replace the fiberglass tree at our discretion.

5. Limitations of Liability

Our liability under this warranty is limited solely to the repair or replacement of the fiberglass tree, and we are not responsible for any incidental or consequential damages arising from the use or misuse of our products. This warranty does not extend to any costs associated with the removal, return, or shipping of the saddle.

6. Conclusion

At TWS Tack Shop and Trent Ward Saddlery, we stand behind the quality and craftsmanship of our saddles. While we offer a strong warranty on the tree of our saddles, it is important to follow proper care instructions to maintain the longevity of the product. We have the resources to get your saddle clean, as well as doing any repairs outside of the tree- This is not covered by the warranty 

If you have any further questions or need assistance, feel free to reach out to us at Trentwardsaddlery@outlook.com

Thank you for your trust in our products.